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Refund Policy

NonLa Port is a B2B sourcing marketplace that connects buyers with verified Vietnamese suppliers and factories. We want every order to be a good experience, so this policy explains when and how you can get your money back.

When you can request a refund

Your order never arrived within the delivery time agreed with the supplier.
The goods you received are significantly different from the product description, photos, or agreed specifications.
The goods arrived damaged, defective, or with the wrong quantity.

How to request a refund

Contact the supplier or our support team within 7 days of receiving your order (or of the expected delivery date if nothing arrived).
Please include your order number and clear photos or a short description of the problem. This helps us resolve your case faster.

How refunds are processed

Once your request is approved, the refund is sent back to your original payment method.
Refunds are usually completed within 7–14 business days, depending on your bank or payment provider.
Shipping fees may be non-refundable unless the issue was caused by the supplier (for example, a wrong or faulty item).

If you and the supplier cannot reach an agreement, our support team can step in to help review the case fairly.

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سياسة الاسترداد

Refund Policy

When you can request a refund

How to request a refund

How refunds are processed

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